“Risk and Crisis Communication in the Digital Age”
Universidade Católica Portuguesa, 19 – 21 October 2017
Crisis Communication research emerged as a response to the need of conceiving emergency plans to deal with events that have a negative effect on stakeholders’ perception of organizations. However, researchers soon demonstrated that crisis communication is more than a reaction, and it should be perceived as a strategic tool to plan organizational life. The absence of a strategic crisis management thinking and discourse, besides posing a risk to organizations also limits response to societal challenges such as natural disasters, terrorist attacks and wars. In addition to this, the Digital Age poses new risks to the typical planning methods, while making available new sorts of tools that can be used to plan, implement and evaluate crisis management.
Departing from this context, the 5th International Crisis Communication Conference aims to discuss how crisis communication can be used by business and the public sector in a strategic fashion. Which theories and case studies can help better plan and implement crisis communication plans? How do organizations learn from the past, i.e. how do they evaluate previous crisis and order to be better prepared for the future? How did the digital challenge traditional strategies of crisis communication? Which sorts of new risks are brought by digital media and how can one learn from previous online crisis? Are corporate and non-corporate organizations ready to face online crisis communication?
While seeking answer for these questions, the conference will deepen and extend the exchange of ideas and approaches across disciplines and between Crisis Communication theories and researches.
- To examine the role and practices of communication professionals in relation to internal and external aspects of crisis communication,
- To reflect about and to expose new roles and practices of strategic approaches to internal and external crisis communication,
- To contribute to knowledge development about crisis communication cases of public and nongovernmental organizations,
- To discuss and reflect about crisis communication theories and research,
- To present case studies based on empirical material,
- To clarify the importance of a strategic crisis communication plan.
The conference includes a panel for corporate discussion and cases presentation, which will contribute to the industry crisis management debate. The conference will also include Young Scholars activities – YECREA.
Submissions should deal with one of the following sub-themes:
- Corporate Crisis Communication;
- External Crisis Communication;
- Internal Crisis Communication;
- Non-Corporate Crisis Communication;
- Public and Nongovernmental Organizations Crisis Communication;
- Integrated Communication;
- Crisis Communication Management;
- New Media Crisis Communication;
- Strategic Crisis Communication Management;
- Media/Journalism (crisis reporting).
Presentation proposals in English language are to be submitted as meaningful extended abstracts (max. 500 words, references excluded). Abstracts should state the title of the presentation, purpose, theoretical approach, methodology, (expected) findings, implications, relevance, and originality of the study. Include contact information for all authors (name, organization, address, email address and phone). Abstracts must be presented in Word format, in 1.5 line spacing and 12 point Times New Roman font size.
Deadline for submissions
The deadline for submissions is April 17, 2017. Please send the abstract to: firstname.lastname@example.org. Notifications of acceptance will be sent by e-mail by June 9, 2017.
The Registration Fees are:
- 70€ lunch and coffee-breaks included;
- 95€ Conference dinner included;
- 35€ non-presenting.
Professor W. Timothy Coombs – Texas A&M University (confirmed)
More to be announced soon
Professor Carla Ganito
Professor Nelson Ribeiro
Professor Maria Inês Romba
The 5th International Crisis Communication Conference will take place at Universidade Católica Portuguesa, in Lisbon (Portugal), on October 19 – 21. The conference is organized by the ECREA Crisis Communication Section, and hosted by the Research Centre for Communication and Culture (CECC), Universidade Católica Portuguesa (UCP).
MORE INFO: http://crisis5-ecrea.com